Frequently asked questions

Getting started takes just a few minutes. Sign in with your phone number and a one-time code — no passwords to remember — then create a memorial room and upload the photos, videos, voice recordings, and written memories that capture who your loved one was. From there you can shape the space to feel like them, and when you're ready, invite family and friends to visit.

A digital twin is a hyper-realistic AI avatar of your loved one that speaks in their own voice and holds real conversations. SoulGate builds it from the media you share: a 30-second sample is enough to clone their voice, and a photo or video brings them to life as a lip-synced character on screen. You can choose an audio twin or a full audio-and-video twin, and they can even recognize the face of the person visiting them.

Your memories are deeply personal, and we treat them that way. Sign-in itself is passwordless — you verify with your phone number and a one-time code — and memorial rooms are private, visible only to the people you choose to invite. If you'd like more detail on how your information is handled, our care team is always happy to help at hello@soulgate.com.

When you visit a memorial room, the digital twin can recognize your face and greet you personally, making each conversation feel more present and warm. It's what lets your loved one's character respond to the specific person who has come to see them, rather than to a stranger. The feature is part of the immersive experience inside the room and works alongside the voice and video that bring the twin to life.

Absolutely — distance is never a barrier. You can invite up to six people to a room with a simple link, so loved ones anywhere in the world can gather together at the same time. And because SoulGate supports 30+ languages with real-time translation, everyone can speak in their own language and still share the moment side by side.

We understand how much these rooms mean to you, so we never want a change of plan to feel like losing them. Some features tied to paid tiers — like the audio and video digital twins on Tribute and Legacy — depend on an active subscription. For the specifics of what happens to your particular room and media if you cancel, please reach out to our care team at hello@soulgate.com and we'll walk you through your options personally.

Yes, and many families do. As long as you have the memories to share — photos, videos, voice recordings, or written stories — you can create a room no matter how long ago your loved one passed. A short voice sample is enough to clone their voice, and even a single photo can help bring their character to life, so cherished older recordings are a wonderful place to start.

It's quicker than you might expect. Voice cloning needs only a 30-second sample, and once you've uploaded a photo or video, the AI generates a hyper-realistic, lip-synced twin for you. Setting up the memorial room itself takes just a few minutes, so you can be talking with your loved one's character the same day you begin.